Shipping policy

Shipping Policy Overview

At Kevin Jewelry, we are committed to providing a shipping process that is safe, reliable, and transparent for every customer. This shipping policy explains in detail how we process, package, and deliver your order, including timelines, carrier information, customs requirements, and steps we take to protect your purchase during transit. We understand that jewelry is both valuable and sentimental, which is why we have designed our shipping process with extra care, secure packaging, and verified handling procedures. By placing an order with Kevin Jewelry, you agree to the terms outlined in this policy, which is part of our overall store terms and conditions.

Processing Time

All in-stock jewelry orders are processed within 1 to 3 business days after payment is confirmed. Custom, engraved, or made-to-order jewelry may take 5 to 10 business days for production before shipping. Orders are not processed on weekends or public holidays. If your order contains both ready-to-ship and custom items, we may ship them together once all items are complete unless you request and pay for split shipping. We will notify you immediately if there is any significant delay in processing your order and provide options to modify or cancel items where possible.

Shipping Options and Delivery Times

We offer multiple shipping options at checkout, including standard, expedited, and express services. Standard shipping within the United States typically takes 5 to 7 business days, while expedited options take 2 to 3 business days. International shipping generally takes 7 to 14 business days but may vary depending on customs clearance and local carrier schedules. All delivery times are estimates provided by the carrier and cannot be guaranteed due to factors beyond our control such as weather, peak holiday seasons, or customs delays.

Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on the weight, value, destination, and service selected. We offer free standard shipping for all orders over $100 within the United States. Expedited or express services are available for an additional cost. International customers are responsible for shipping charges as well as any applicable customs fees or taxes. Promotional free shipping offers cannot be combined with other discounts unless stated otherwise.

Packaging and Insurance

We take great care in packaging your jewelry securely. All orders are shipped in discreet packaging to protect your privacy, with no mention of jewelry on the outside of the parcel. Each package is carefully wrapped with protective materials to prevent damage during transit. We insure shipments whenever possible for the full purchase value to safeguard against loss or theft during shipping. Please retain all packaging until your order is fully inspected and accepted.

Order Verification

For security purposes, we may require additional verification for certain orders, especially high-value purchases or orders with different billing and shipping addresses. Verification may include confirming payment details, verifying identity, or requiring a signature upon delivery. Orders that cannot be verified may be cancelled and refunded to the original payment method. Prompt response to our verification requests will help prevent delays in shipping.

Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses at the time of order. We are not liable for packages that are lost or delayed due to incorrect address details. If you notice an error after placing your order, contact us immediately. Once a package has been shipped, changes to the address may be limited and subject to carrier fees.

Signature Requirements

For higher-value shipments, we may require an adult signature upon delivery to ensure the package is received securely. If no one is available at the time of delivery, the carrier may attempt delivery again or leave instructions for pickup at a local facility. Refusal or repeated missed delivery attempts may result in the package being returned to us, and any re-shipping fees will be the responsibility of the customer.

Tracking and Notifications

Once your order ships, we will send you an email with a tracking number so you can follow the delivery progress. Tracking updates depend on the carrier and may experience brief delays in updating during transit. International shipments may show limited tracking while moving through customs or between carrier networks. If your tracking shows delivered but you have not received your package, please check with neighbors, building staff, or designated delivery locations before contacting us.

International Shipping and Customs

We ship internationally to many countries using trusted carriers. International customers are responsible for any customs fees, duties, taxes, or import regulations required by their country. Customs clearance procedures may cause delivery delays beyond our control. If a package is refused due to unpaid customs fees or import restrictions, it will be returned to us and any refund will exclude original shipping costs and any return fees charged by the carrier.

Duties and Taxes

All international shipments are subject to duties, VAT, GST, and other import taxes as determined by the destination country. These charges are not included in our prices or shipping rates unless otherwise stated. Customers must pay these fees directly to the customs office or carrier upon delivery. We recommend checking with your local customs authority before placing an order to understand potential charges.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, contact us immediately at info@kevinjewelry.com. For damaged items, please provide photos of the packaging and item so we can process an insurance claim with the carrier. For lost packages, we will investigate with the carrier and, if applicable, send a replacement or issue a refund once the claim is resolved. Claims must be submitted within 7 days of the expected delivery date.

Returns and Exchanges Shipping

If you are returning or exchanging an item, you are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable and insured shipping method for all returns to protect against loss or damage. Please follow the instructions in our Returns Policy to ensure your return is processed smoothly.

Holiday and Peak Season Shipping

During peak seasons such as holidays, shipping carriers experience higher volumes, which may lead to delays. We recommend placing orders early to ensure on-time delivery. While we work closely with our carriers to meet estimated delivery dates, we cannot guarantee arrival by a specific date during peak times.

Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us at info@kevinjewelry.com. Our customer service team is available to help you with shipping options, tracking updates, and any issues that arise during delivery. We are committed to ensuring that your Kevin Jewelry order arrives safely, securely, and on time.